Returning Faulty Or Damaged Goods

In the unfortunate event that your item is received faulty or damaged, or develops a fault within the first 7 days, we will refund the cost of the item and the cost of returning the item to us Delivery costs will be calculated at the same rate as the outward shipping cost (UK Mainland).

Please email us at customer.care@devicewire.com and a customer service representative will then guide you through the simple process.

All items being returned must include the packaging and all accessories to enable a full refund to be made.

Should the item purchased develop a fault after 7 days from date of purchase, the appropriate manufacturers warranty process will apply. Please email us at customer.care@devicewire.com and a customer service representative will advise on the correct process to follow.

Please note that we cannot accept returned items if you deliver them to us without a Returns Authorisation number issued by our customer service representatives.

Returning Non Faulty Goods

Should you wish to return any non-faulty item within 7 days of purchase, please email us at customer.care@devicewire.com. A customer service representative will then guide you through the simple process.

Non-faulty items must be returned including all packaging, accessories and software. A duty of care for the product(s) is required during the cancellation period. Regretfully we cannot issue a full refund where any software seal has been broken or registered, this does not affect your statutory rights.

The cost of returning Non-Faulty goods must be met by the customer. For your own protection, we strongly recommend that you use a recorded delivery service or courier with the appropriate level of insurance cover. Please note that we cannot accept returned items if you deliver them to us without a Returns Authorisation number issued by our customer service representatives.

Goods Sold In Error

Where the item delivered is incorrect and the error is on our part, these will be collected F.O.C. and a full refund provided. Please email us at customer.care@devicewire.com. within 7 days.

Refunds Policy

If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 7 days, then you are entitled to return the goods to us for a full refund on condition that you take reasonable care of the goods until they are returned to us. In particular this means that you will:

• not open shrink-wrapped or blister pack products or break any manufacturers seals.
• not load software onto any computer or laptop.
• return in good condition any packaging, manuals, cables and any additional items.

Please note that the cost of returning these items is the responsibility of the customer.

If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning the item to us.

Where you are withdrawing from your purchase within the agreed 7 day period and there has been no error on our part, we will refund only the cost of the item.

Should any item be returned that is not complete with all accessories, a full refund will not be issued. We would also recommend the original packaging is returned to ensure safe transit during the cancellation period. It is the customers responsibility to take reasonable care of the goods during the cancellation period. The cost of replacing any missing or damaged items will be deducted from the refund amount.

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