Customer Care

Below is some useful information to aid your devicewire.com experience. However, if you need any further assistance please email us at customer.care@devicewire.com. We are open weekdays between 9am and 5.30pm GMT.

Delivery

All UK orders for in stock items placed before 4pm weekdays could expect delivery the next working day.

To track your order once dispatched, please sign in and select ‘see orders’ from your personal account page.

Tracking numbers starting with '1Z' are sent via UPS. All other orders are sent via Royal Mail.

Please enter your delivery tracking number when asked to view your orders current delivery status.

Standard delivery for PDAs & Smartphones are via Royal Mail Special Delivery. Software and Modems are sent via Royal Mail Recorded Delivery.

Please Note : For certain items, delivery will be upgraded free of charge. EG: Royal Mail Special Delivery to UPS.

If you believe there is a problem with your order please email us at customer.care@devicewire.com.

Returns Policy

View our complete Returns Policy.

Cancelling Your Order

To cancel your order, please email us at customer.care@devicewire.com with your order number.

Please note that orders can not be cancelled after dispatch.

Complaints

If you are not happy, please let us be the first to put that right by email us at customer.care@devicewire.com. Your feedback is important to help us continually improve on your satisfaction.

Internet Shopping Is Safe

devicewire.com is verified as an ISIS compliant merchant and www.devicewire.com is verified as an ISIS compliant web site. Find out more.

devicewire.com is verified as an IDIS compliant merchant and www.devicewire.com is verified as an IDIS compliant web site. Find out more.

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